Policies
Payment and Refund Policies:
PAYMENT POLICIES
All payments for programs are required in full in order to hold a spot. Written notice is required for all program withdrawals or swaps.
CREDIT CARD PROCESSING FEE & BILLING
To offset credit card processing fees, we will apply a 2.4% charge to all transactions made with Visa, Mastercard, or Discover credit cards. This fee does not apply to debit cards or other payment methods. By agreeing to our policy, you also agree to authorize Spotlight Academy to process payments using the information provided.
TRIPLE THREAT PROGRAMS
Before the session begins: Students may withdraw from programs up to 4 weeks before the start date with a full refund. If a student withdraws within 4 weeks of the start date, a refund will be provided minus a $50 administrative fee and a 20% deposit.
Once a session begins: If a student chooses to withdraw after their first class, a prorated refund will be provided, minus a $50 administrative fee and a 25% deposit. There are no refunds once casting has been sent out.
PRODUCTION PROGRAMS
To ensure fairness for all participants and maintain a professional level of the program, the deadline to receive a refund or credit for tuition is 4 weeks prior to the start date of the Production program.
If the program is canceled due to low enrollment, we will provide a full refund or credit to those who have already enrolled.
CAMPS
Campers are eligible for a full refund if they withdraw from the camp up to 4 weeks before the start date.
If a camper withdraws within 2-4 weeks of the start date, they will receive a refund minus a $50 administrative fee and a 25% deposit.
No refunds will be provided within 2 weeks of the camp start date.
OFF-SITE PROGRAMS
Once an offsite program begins (i.e. a school program) tuition is non-refundable.
GOVERNMENT-MANDATED CLOSURE
In the event that the physical building is closed by government or public health mandate, Spotlight Academy reserves the right to continue classes in an online format, using video conferencing software. No refunds will be given in the event of government-mandated closure, unless otherwise indicated by Spotlight Academy.
MERCHANDISE
No refunds are provided. Exchanges only.
Spotlight Academy accepts payment online via our website (securely processed by Stripe) and JackRabbit Pay.
Assumption of Risk:
The undersigned hereby acknowledges to Spotlight Academy
I am familiar with the physical nature and possible risk of injury in participating in the classes.
I will be prepared with appropriate footwear (sneakers) and comfortable clothing that I can move in.
I agree to hold Spotlight Academy harmless from and against any liability for injury or damages that may be incurred as a result of classes.
It is my child’s right and responsibility to inform the directors of Spotlight Academy of any discomfort, fatigue, or any other symptom that may occur in class.
I will remind my child to be an active participant, and that all applicable rules for participation will be followed at all times. If any negligence is created on the part of my child during the classes, Spotlight Academy will not be held responsible.
Media and Testimonial Release:
I hereby grant to Spotlight Academy:
The right and permission in respect to any photographs or video taken during classes, workshops, or performances to be shared with all students for educational purposes, as well as promotional purposes on social media.
The right and permission to any statements which I share or write, to use, and publish in conjunction with any printed matter and all media now or hereafter known, and for any purpose whatsoever.
Studio Policies & Procedures:
Please ensure children arrive 15 minutes before class begins so that we can begin on time. Bring water, a binder (optional), a pencil, and a highlighter.
Absences should be reported in advance via email: admin@spotlightacademyto.com
Repeated absences may result in a reduced role in the performance as there is limited time to catch students up on what they missed. Students may book private coaching with teachers to catch up on their own time. This can be arranged by email or in person.
If a Parent/guardian is more than 10 minutes lates to pick up their child, Spotlight Academy will take the following steps:
Call Primary Contact immediately
Call Secondary/Emergency contact in the event that the Primary contact fails to respond.
We promote a nut-free environment, and will advise of any other allergies in the particular group if needed.
Spotlight Academy promotes an inclusive environment that allows students to feel accepted and safe while having fun. We’ll teach you theatre/drama studies, but hurtful drama will not be tolerated. We will support our classmates and exude a positive attitude in the room. We will understand that everyone will get a moment to shine, and we will trust the judgement of teachers to assign appropriate roles. We will not complain, or compete with other students. Instead, we will celebrate our successes and the successes of others, and work as a team! Failure to do so will result in a meeting with the faculty of Spotlight Academy.
We encourage students to always be respectful towards peers, staff, and the space we are in. Behavioural issues encountered during the program will be brought to the attention of parents. We will do our best to cooperate with parents to resolve problems; however, if we are not successful in finding a solution, it may ultimately result in removal from the program if necessary.
Medical Emergencies:
In the event of an accident of other emergency in a Spotlight Academy class or performance, the following procedure will be followed:
Primary Contact will be contacted immediately, and Secondary contact will be called if necessary.
Emergency services will be called if necessary
Basic first aid practices will be employed if necessary